《学会和客户说话》对说好开场白、唤起客户的好奇心、向客户提问等销售常见情景进行分析，汇集了8大销售升级阶梯，66条实用销售法则，102个销售实例。是目前最完整、最实用的销售实战经典。无论刚踏入销售这一行，还是已有几年销售经验，你都能从《学会和客户说话》中找到解决销售困惑、提高业绩的诀窍，轻松掌握和客户说话中的主动权，快速、顺利地拿下订单！
郑一群，资深职场发展评论员、畅销书作者。拥有近十年职场从业经验和多年企业管理经验，对企业管理和员工培训有独到见解。所著多部员工培训类图书被企事业单位列选为员工培训教材，受到读者的广泛认可，其中《尽职尽责一十如何成为企业不可或缺的金牌员工》一书被评为"2010年十大团购《员工培训》图书"。
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